WHY HAPPIER EMPLOYEES ARE GOOD FOR BUSINESS?
In today’s ultra-competitive business environment, attracting and retaining talented and Productive employees is mission critical. In a recent Staples Annual Workplace Survey, more than 80% of work force believes that their employers are directly responsible for their mental and physically wellbeing. Employees today have choices and surely want to work for a Happier business.
Disengaged and unhappy employees is a massive problem for businesses, not only in terms of corporate culture, but also in lost potential.
Ensuring employee happiness has been discarded by many businesses in these challenging times when businesses are often existing on the tiniest margins, any opportunity to encourage employees to be more productive is a good thing. Often, Leaders and CFO look at the statistics around productivity and approach things in a rather backward way.
Happy employees build stronger customer relationships, encourage Brand Loyalty, and nurture corporate Growth. Multiple workplace studies indicate that employees who feel connected to their companies and are Enthusiastic about their jobs work Harder and Longer, function in Harmony with one another, and are far more Flexible when it comes to adapting to the inevitable changes every business encounters. Happiness is surely infectious, so happier employees create happier customers.
It’s the right strategy. It is miles ahead and far more on course than the proclamations of the anti-happiness approaches.
It’s certainly not astonishing; employees that are happier with their current jobs are going to take fewer coffee and bathroom breaks that are usually about just getting away from their tasks at hand. They’re going to be more engaged at work, which empowers them to realize the bigger picture and offer creative ideas and suggestions that will positively impact the whole business. And when they’re happier at work, they surely will not be looking for somewhere else to be, allowing easier retention.
Key benefits of keeping your employees Happy
- Positive Impact
Companies We Have Worked With
Outcomes OF HAPPINESS AT WORK
In BI Worldwide’s most recent research study in which (8%) of American workers who “strongly disagree” that they are currently happy with their jobs, a large portion (55%) agree or strongly agree that they are “willing to work especially hard for my organization’s customers.” That amount spikes to (87%) between those who are happiest with their employment, undoubtedly creating a statistically substantial connection between happiness and customer focus.
Gallup recent reports in “The State of the American Workplace” that employees who are engaged are more likely to improve customer relationships, with a resulting (20%) increase in sales.
In the 2016 Employee Engagement Benchmark Study by the Tempkin Group’s reports that companies that outshine in customer experience have 1 1/2 times more engaged employees as other customer experience “laggards.”
more innovation (HBR)
higher retention (Gallup)
increase in sales (Martin Seligman)
increase in productivity (Greenberg & Arawaka)
less burnout (HBR)
fewer sick leaves (Forbes)
less turnover (Gallup)
The clearest links between employee happiness and business results occur over the long term and behind the sight. Innovation flourishes in supportive, trustworthy, transparent, healthy, high-appreciation environments. The connection between employee happiness and innovation is almost twice as strong as the link with the customer focus. Only (6%) of those who strongly disagree they are happy in their current job said it brings out their best ideas. Among those happiest at work, the proportion surges to (82%).
Let’s put aside for a moment the high costs of turnover – rehiring, over time, training – that instead could be invested in improving customer’s overall experience. Higher turnover changes the way the customer interacts with the new employees. They are newer, less informed, both because of their shorter tenure and because companies that lose people easily are less likely to invest in training for them.
What Employees Are Seeking At Work
What’s the equation for happiness at work?
Its SimpleHappier employees make Happier customers
Besides, there is overwhelming research to validate this.
For all businesses that are observing their bottom line, the simple fact that employees are going to be more productive and less likely to leave should be more than enough motive to boost their employee happiness. Familiarization training of replacements is one of the most costly activities companies encounter.
So we all agree, as we should, that keeping employees happy is important.